Refund & Cancellation Policy

1. Overview

At VMS, we are committed to providing top-tier online educational programs. We want you to be completely satisfied with your learning experience. If a course does not meet your expectations, we offer a straightforward refund policy under the terms detailed below.

2. 7-Day Refund Eligibility Criteria

You are eligible for a 100% full refund on any purchased course if all of the following conditions are met:

• The refund request is submitted within 7 calendar days from the date of purchase.
• You have consumed or viewed less than 20% of the total course video lessons.
• You have not downloaded significant course repository assets or source files.
• You have not taken final evaluation quizzes or received a Certificate of Completion.
• The account has not previously abused the refund policy across multiple courses.

3. Non-Refundable Scenarios

Refunds will NOT be issued in the following circumstances:

• Requests submitted after 7 calendar days of course enrollment.
• More than 20% of the course lectures have been watched or completed.
• A verified Course Completion Certificate has already been generated or claimed.
• Accounts terminated or suspended due to violations of our Terms of Service (e.g. video ripping, abusive forum behavior, illegal account sharing).
• Purchases made through third-party offline partner programs or unauthorized gift cards.

4. Duplicate Charges & Technical Errors

If your bank account or payment card was debited multiple times due to a network glitch or session timeout during the Cashfree checkout flow, please notify us immediately with the transaction reference numbers.

Any accidental duplicate charge will be verified within 24 hours and 100% refunded immediately to your original payment source without any administrative deduction.

5. How to Request a Refund

To request a refund, follow these simple steps:

1. Send an email to admin@vmsclass.com with the subject line Refund Request - [Your Order ID].
2. Provide your registered student email address, the name of the course, and a brief explanation of why you are requesting a refund.
3. Our support team will review your course progress against the eligibility criteria and respond within 24 to 48 hours.

6. Order Cancellation Policy

Because course access is provisioned digitally and immediately upon payment confirmation, standard retail order cancellations (prior to dispatch) do not apply. However, if you accidentally purchased the wrong course, you may request to swap it for another course of equal value within 48 hours by contacting our support team, provided you have not yet started the lessons.